Customer satisfaction is important to us. We are proud to warranty our products against defects in material and workmanship for a period of 90 days from the date of purchase. In addition, we offer a Lifetime Warranty on our Xstamper products. If for any reason we make an error on your order, or the product does not function according to its specifications, we will replace it free of charge. We cannot honor warranty claims for any defects or damage caused by re-inking our stamps with the incorrect ink, or with ink purchased from another company. We are not responsible for customer mistakes in entering their order or designing their products. All custom products require the customer to proof their work and accept that everything is correct in order to proceed with checkout. Therefore, orders with customer mistakes or products a customer simply does not like will not be replaced free of charge. Stock items will be accepted for return and a 25% restocking fee may apply. To meet our fast turnaround times, orders are entered into production almost immediately after the order is placed. Therefore, if you realize you need to make a change to your order or cancel your order, we cannot do so unless we receive notice within 20 minutes of your order being placed. You will be charged the full amount of the order for any order cancelled after this time.